FAQ
What kind of file format may I use for my design files?
All file format will be accepted, our designers check each file manually before we proceed to create the free email proof or before we print. We do recommend using .JPG format.
Most popular formats:
– JPG
– PSD
– PDF (Single and Multi-Page)
– AI (Illustrator)
– Microsoft Office Word and Publisher
– PNG
What form of payment do you accept?
EFT Payments. For Cash Deposit contact us before making the deposit.
Do you offer Broker Discount Accounts?
We offer discounts for customers processing 5 or more orders per day, please completre the form on https://printnation.co.za/brokers to apply
Where can i upload my ready to print piece to get a design proof before sending it to print?
You can email us your designs on sales@printnation.co.za
What’s the normal turnaround time?
The standard turnaround time is from 7 to 10 business days to print plus 1 to 2 business days of shipping. This meaning that most likely a customer will be receiving their product in about 8 to 12 business days after ordering unless otherwise communicated with you.
What’s the procedure on placing custom orders?
Email sales@printnation.co.za directly with the requirements for your print, we will send you quotation thereafter.
What do I need to provide to get a custom design?
When requesting a custom design, ideally we need for you to provide the images and text that you desire the project to have, after doing so, our designers will add anything extra to make it to your liking and also they will do a few layouts for you so you can be able to choose you one you like the best and if you need any changes to be done to it before printing.
Does the price of my order vary when I order colour on both sides?
Yes, the price does vary when ordering colour on both sides, normally when your placing your order you can automatically see the variation in the price on the product page
Does the price you quote include VAT?
All prices indicated on this website exclude VAT
Does adding full trim bleeds have an extra charge?
Yes, adding full trim bleeds has an extra charge, depending on the product you chose to order. While selecting the different features you need in your order, you can see the price change on the top of the page as you chose or remove a feature. This applies to the full trim bleed.
In case of needing a specific template for a specific business type, what do I do?
In this case all you have to do is send an e-mail to sales@printnation.co.za and request the type of template you need and our design department will provide you with such service.
Do you offer in store pick up?
Yes, you may collect from 23 Hekla Road, Valhalla, Centurion, 0185. (Behind All Out Parts)
Do your prices include shipping?
No, shipping is excuded, we will send you a quote on shipping.
What is the min. size accepted for trim bleeds?
The min. size we accept for trim bleeds is 3mm Anything from there or higher is doable.
Can I cancel my order?
Yes, full refund will be issued if no proof or plates have been generated. Fees may apply if proofs and/or plates for printing has been generated.
Address
23 Hekla Road, Valhalla, Centurion, 0185.
Hours
Monday – Thursday 9am to 4pm
Fridays 9am – 3pm
Closed on Saturdays, Sundays and Public Holidays
Phone
067 311 7909